Did you know that super users play an important role in SYSPRO support and implementation? “Super user” sounds like a comic book character straight out of the Marvel universe, perhaps with a bright red cape and an S emblazoned on his chest. What it means is someone within your company who receives advanced training in SYSPRO support and serves as your in-house expert on the system.

Let’s take a look at the role of the super user in SYSPRO support and how to choose the best person from your team to fill this role. 

How a Super User Provides SYSPRO Support 

Another name for super user is internal champion. This is a person within your company who acts as the lead on the SYSPRO implementation project. They don’t necessarily have to be from the IT department. They can be from operations, accounting, finance, or any department. 

Super users should be employees with some tenure at your company, people who are experienced in your company’s operations. They act as the go-to person onsite for SYSPRO support, helping users with basic questions and escalating tough questions to your SYSPRO reseller. 

Super users: 

• Empower smooth SYSPRO adoption by being the onsite troubleshooter for potential problems and questions.
• Receive advanced training in SYPRO support beyond the basics of what most users need to know.
• Provide ongoing training and support for everyone within your company.
• Optimize workflows and automations based on their in-depth knowledge of both the system and your company’s operations.

Qualities of a Good Super User

We mentioned that a super user doesn’t have to be from the IT department. That’s true, but they should still be tech-savvy and comfortable working with technology. 

Another characteristic of an effective super user is patience. Because employees will come to them when they have questions and need help, the super user must be patient and a good listener. As your company embarks on a full ERP implementation, the need for SYSPRO support increases at the start of the learning curve. Super users must patiently guide their colleagues through their initial beginner questions. 

Lastly, super users must be proactive. Those who excel in this role are usually curious, self-motivated, and eager to learn new technologies that can help the company become more efficient. 

How About a Team of Super Users?

Small companies may only need one super user. However, it may make sense to train a backup for SYSPRO support so that if the super user is on vacation or out sick, there is someone else your team can turn to for help. 

Larger companies may find it necessary to have multiple super users. They may select several super users for each physical location or perhaps for different divisions. There’s no hard and fast ratio of super users to employees, so you’ll have to use your judgment based on the number of questions the super user receives and the advice of your SYSPRO reseller. 

Helping Super Users Be Successful

You can do a few things to ensure your super user is successful. First, make sure they have enough time to receive the advanced training they need for their role. This may mean rebalancing their work, so they have time to attend advanced training and to help their colleagues. 

So, are you ready to find your company’s SYSPRO support superhero? That’s the power of a super user. Your SYSPRO implementation will go much more smoothly when you find your superhero! 

PositiveVision: SYSPRO and Sage 300 ERP Experts

PositiveVision provides comprehensive business management software solutions for small to mid-sized manufacturing and distribution companies. Since 2002, we have been dedicated to helping businesses streamline processes, reduce inefficiencies, and grow revenue by leveraging advanced technologies such as SYSPRO ERP, Sage 300 ERP, and various business intelligence applications. Our team of experts offers tailored support and exceptional customer service, ensuring that clients achieve their operational goals and maintain a competitive edge in their industries. Contact us for more information.

Robert Baran

Robert Baran is the founder and President of PositiveVision. He has worked in a variety of positions including system analyst, computer consultant and programmer, project manager, and division manager.